Archive for May, 2009

Bad Idea, Home Depot.

homedepot

Has the recession even changed big-box branding behavior?

In some cases, it seems so. Home Depot has just changed their long-standing and very successful tagline from “You Can Do It. We Can Help.” to “More Saving. More Doing.” I’m not sure what to make of that. While I concede that changing tactics to respond to market change is generally a good, proactive behavior, changing something as significant as a company’s tagline so drastically smells, to me at least, as something too close to desperation.

Value may have moved up the list of priorities as something we all need to address, but reframing your focus through your tagline seems to me to be a gross over-reaction. Especially because the building block of “you can do it” is already a value-oriented message encouraging people to tackle projects on their own, rather than hiring out.

Branding is supposed to involve more authenticity. It should focus on an organization’s heritage, values, underlying core differences. It should not be an attempt to pander to what the company thinks is the public’s need du jour. Sorry, Home Depot, we think you goofed this time.

-Chris

Three ways to go viral.

No, I’m not talking about the swine flu. I’m talking about marketing messages and how you can get them to go viral. Viral marketing has become a hip, low-cost way to reach a lot of people quickly. While its not easy to do, following a few rules can help, according to Dan and Chip Heath, in the May issue of Fast Company.

An idea that is likely to catch on virally has to be emotional — very emotional. The kind of “emotional” that people can’t help but pass on to their friends. The emotion can be either positive or negative. But the more intense the emotion, the more likely it is that people will talk about it. 

If the message can be a warning or public service in some way, all the better. That’s the second trait of a viral idea. Its often a small favor like “free breakfast at Denny’s” or “did you see the kid on YouTube drugged up on nitrous from the dentist?”

The third trait is the “trigger” — a physical reminder of some sort to prompt talk about the idea, like an ad, a billboard, a product, a kid. If you can link your viral message to a common physical trigger, you can increase its ability to be talked about. 

Dan and Chip Heath say ” Viral doesn’t have to be a crazy YouTube video. But you can start thinking about emotion, public service and triggers.” It may take some creative thinking. And it may not be easy. But it can work.

–Chris


May 2009
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